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SUPPORT
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The good stuff
Things were secretly proud of
right to repair
Price transparency
At Heys Scientific, we are committed to a transparent pricing policy that underscores our belief in simplicity, honesty, and fairness. We understand that in an era of hidden fees and complicated pricing models, clarity is essential. Our transparent pricing approach ensures that you, our customers, always know what you're paying for and why it's worth it. Here’s why we’ve chosen this path, and how it benefits both you and our business.
1. Building Trust with Our Customers
When you purchase from us, we want you to know exactly what you're paying for. There are no hidden costs or surprise markups, only clear, transparent prices. We believe that transparency fosters trust—and we know that when you trust us, you're more likely to return for future purchases. With Heys Scientific, you’re not just buying a product; you’re investing in a relationship built on honesty.
2. Avoiding Fancy Offices and Unnecessary Overheads
We don’t believe in spending money on extravagant offices or corporate luxuries. Instead, we focus on what really matters: the craftsmanship and innovation behind our products. This means we have lower overheads, and those savings are passed directly to you. We don’t think you should have to pay for an expensive corporate façade. What you pay for is a premium product built with purpose and precision.
3. Eliminating Wasteful Packaging
Many brands spend heavily on fancy packaging that often ends up being wasteful. At Heys Scientific, we prioritize functionality and sustainability in our packaging. We avoid unnecessary embellishments and excessive packaging costs so that we can focus on delivering value to you, the customer. Our simple, efficient packaging reduces waste, allowing us to keep costs down and pass those savings onto you.
4. Fair Tax Practices
We believe in being a responsible business, which means paying our fair share of taxes. We don’t exploit tax loopholes to minimize our contributions. We believe in ethical business practices, and we contribute fairly to the communities that support us. This means a more equitable and sustainable business model for everyone.
5. Fair Wages for Our Employees
At Heys Scientific, we believe in treating our employees fairly. We are committed to offering **fair wages** and a supportive work environment for everyone who contributes to our business. We understand that our success is only possible because of the hard work of our talented team, and we ensure that they are compensated appropriately for their efforts. A happy, motivated workforce leads to better products and services for you, our customers.
6. Fair Dealings with Our Suppliers
Our suppliers are integral to the success of our products, and we believe in treating them with the same respect and fairness we show to our employees. We strive for honest, fair dealings and maintain long-term relationships based on mutual respect and shared goals. This ensures that both our suppliers and we are working toward the same objective: creating high-quality products that benefit everyone involved.
7. The True Cost of Excellence
Our transparent pricing reflects the real cost of quality. We focus on premium materials, ethical manufacturing, and skilled craftsmanship. You’re paying for the value we provide, not for inflated markups or unnecessary frills. This means you can be sure that when you purchase from us, you're getting the best product possible for a fair and reasonable price.
8. Empowering Customers to Make Informed Decisions
By offering transparent pricing, we allow customers to make informed purchasing decisions. You can compare our prices with other brands, knowing exactly what you’re paying for. It’s all about empowering you to choose based on value and quality, rather than being swayed by hidden fees or misleading pricing strategies.
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In Conclusion: Why We Stand by Transparent Pricing
At Hey’s Scientific, our transparent pricing reflects the values that define us: honesty, integrity, and sustainability. We don’t waste money on flashy offices, extravagant packaging, or tax loopholes. Instead, we focus on delivering the best quality products at a fair price—every time.
This approach not only benefits our customers, but it also helps build a stronger, more ethical business. We are committed to fair wages for our employees, responsible dealings with suppliers, and the highest standards of product quality.
At Hey’s Scientific, we believe in a simple philosophy: "Be nice people to do business with." Our transparent pricing is just one of the many ways we ensure that we’re living up to that ideal.
Sponsorship
Heys Scientific is proud to support baristas who embody excellence, passion, and creativity in the art of coffee. Our Barista Sponsorship Program aims to nurture talent, foster growth, and help elevate the standards of specialty coffee worldwide.
1. Eligibility Criteria
To apply for sponsorship, applicants must:
- Be a professional barista or coffee competitor with a proven track record.
- Demonstrate a commitment to advancing their skills and knowledge in specialty coffee.
- Have plans to participate in recognized national or international barista championships (e.g., World Barista Championship, SCA competitions).
- Showcase alignment with Heys Scientific’s values and mission: *“Be nice people to do business with.”*
2. What We Provide
Our sponsorship package may include:
- Mikros One Grinder: Access to our precision hand grinder for competition use, allowing single-micron adjustments for dialing in the perfect grind.
- Financial Support: Coverage of registration fees, travel expenses, or accommodation costs (based on the level of sponsorship).
- **Equipment & Tools**: Access to our latest coffee equipment, including prototype testing opportunities.
Marketing & Promotion: Social media promotion, feature articles, and brand collaborations.
3. Barista Responsibilities
As a sponsored barista, you will:
- Use Hey’s Scientific products during training and competitions.
- Represent Hey’s Scientific professionally and positively in public appearances, social media, and events.
- Share feedback and insights on our products to help with ongoing product development.
- Engage in promotional activities, such as social media posts or content creation, showcasing your preparation for the championships using Hey’s Scientific tools.
4. Sponsorship Agreement
- Sponsorship agreements will be tailored individually, with terms defined based on the competition level, the barista’s experience, and mutual goals.
- The agreement will outline the duration of the sponsorship, the provided benefits, and any specific expectations or deliverables.
5. Fair Play and Transparency
We are committed to fair and ethical practices. Our sponsorship program supports all baristas equally, without favouritism or bias. We aim to promote transparency and maintain the integrity of all competitions.
6. Application Process
To apply, please submit:
- A brief introduction about yourself and your barista journey.
- Your competition history and upcoming event plans.
- How Heys Scientific sponsorship will support your goals.
- Links to your social media profiles or portfolio (optional but recommended).
Applications can be sent to [sponsorship@heys-scientific.com](mailto:sponsorship@heys-scientific.com).
7. Feedback and Continuous Improvement**
We value the feedback from our sponsored baristas and use it to improve our products and support. Regular check-ins will be scheduled to discuss progress, challenges, and any additional support needed.
Join us in celebrating the art of coffee and pushing the boundaries of what’s possible. We look forward to partnering with talented baristas on their journey to championship success!
For any questions about the sponsorship program, please reach out to [sponsorship@heys-scientific.com](mailto:sponsorship@heys-scientific.com).
Our core values
At Heys Scientific, we are guided by a set of core values that shape everything we do—from how we create products to how we interact with customers and the community. These values define us and drive our commitment to delivering excellence with integrity, transparency, and sustainability.
"Be nice people to do business with"
— Oliver Pennington, Co-founder
1. Transparency
We believe in honesty and clarity in all aspects of our business. From transparent pricing to open communication, we ensure our customers know exactly what they're paying for and why. We keep our practices straightforward and accessible, fostering trust in every interaction.
2. Sustainability
We are deeply committed to reducing our environmental impact. Whether through the materials we use, the packaging we design, or the way we source our products, sustainability is at the heart of our operations. We strive to make decisions that benefit not only our customers but also the planet.
3. Fairness
Treating people with respect is key to everything we do. This includes fair wages for our employees, honest dealings with suppliers, and a commitment to ethical business practices. Our goal is to create value for everyone involved while maintaining fairness and accountability across the board.
4. Innovation
We embrace innovation and continuous improvement in the products we create. Drawing inspiration from the world’s finest watchmakers and designers, we aim to bring unique and high-quality solutions to coffee enthusiasts, ensuring precision and craftsmanship in every detail.
5. Customer-Centric Approach
At the heart of our mission is the desire to "be nice people to do business with". Our cofounder, Oliver Pennington, put it best with our mission statement: “Be nice people to do business with.” This guiding principle ensures we prioritize customer satisfaction, building long-term relationships based on trust and respect.
6. Community and Philanthropy
We are dedicated to making a positive impact through philanthropy, particularly in supporting mental health and homelessness. We believe that businesses have a responsibility to contribute to the well-being of society, and we actively engage in initiatives that support these causes.
At Heys Scientific, our values are the backbone of our business. They shape our decisions, guide our relationships, and ensure we stay true to our mission of providing premium products with integrity, respect, and care for the world around us.
Social Media Influencer Policy
At Heys Scientific, we are committed to building authentic relationships with influencers who share our passion for quality and transparency. Our guiding principle, “Be nice people to do business with” ensures fair, honest, and respectful collaborations.
1. Partnership Approach
We collaborate with influencers who align with our brand values and:
- Share a genuine passion for specialty coffee and craftsmanship.
- Provide unbiased, honest reviews without external influence.
- Embrace creative freedom to share their authentic experiences.
2. Unbiased and Independent Reviews
Our reputation is built on transparency. Therefore:
- Influencers are encouraged to provide genuine feedback, whether it’s positive or constructive.
- We do not influence or pre-approve content, ensuring full creative independence.
- Constructive criticism is valued as it helps refine our products.
3. Product Purchase or Loan
To maintain authenticity and prevent biased reviews:
- We do not provide free or discounted products. Influencers may choose to purchase or request a loan of the product, ensuring a genuine experience.
- We cover shipping and return costs if the product does not meet expectations, allowing influencers to try our products risk-free.
4. Transparency and Ethical Disclosure
Influencers must follow ethical guidelines and disclose any collaboration as required by FTC regulations or local laws. Transparency is key to building trust with their audience.
5. Selection Criteria
We seek influencers who:
- Create high-quality content and engage actively with their audience.
- Have a strong understanding of specialty coffee or craftsmanship.
- Embody our mission to “ be nice people to do business with,” demonstrating respect and positivity.
6. How to Apply
Interested influencers can reach out to us at [influencers@heys-scientific.com](mailto:influencers@heys-scientific.com), including:
- An introduction and content focus.
- Links to social media profiles and relevant statistics.
- Why they believe Heys Scientific products are a good fit for their audience.
7. Ongoing Feedback and Partnership Growth
We value influencer relationships as partnerships, not transactions. Open feedback is welcomed to help us continuously improve.
For inquiries or potential collaborations, contact us at [influencers@heys-scientific.com](mailto:influencers@heys-scientific.com).
Join us in showcasing the art of precision brewing, with integrity and authenticity at the core of every cup.
CSR Policy
At Heys Scientific, we are committed to making a positive impact on the environment and society while maintaining transparency and integrity in our business practices. This CSR policy outlines our core commitments:
Environmental Responsibility
We strive to minimize our environmental footprint by implementing sustainable practices throughout our supply chain. This includes using recyclable materials, reducing waste, and optimizing energy usage in our operations.
We actively seek to improve the sustainability of our products and packaging, aiming to reduce carbon emissions and contribute to a circular economy.
Transparency
We believe in open communication with our customers and stakeholders. We will provide clear, honest information about our business practices, product sourcing, and environmental impact.
Our commitment to transparency extends to our approach in supporting the Right to Repair, empowering consumers to repair and extend the life of their products.
Philanthropy
We are dedicated to giving back to the community, particularly in areas that align with our values. We support initiatives focused on mental health and homelessness, partnering with local and international organizations to make a tangible difference.
Our Mission
Inspired by the words of our cofounder, Oliver Pennington, our mission is simple: "Be nice people to do business with." This statement guides all our decisions, ensuring that we operate with kindness, respect, and a commitment to creating a positive impact.
Through this policy, we aim to build a business that prioritizes people, the planet, and shared prosperity. We are committed to continuously improving our efforts and being held accountable to our customers and stakeholders.
crowdfunding
In recent years, crowdfunding has become a popular method for startups and creators to launch their products. Platforms like Kickstarter and Indiegogo offer a way to gauge market interest and raise funds before production even begins. While it has proven successful for many, Hey’s Scientific has chosen a different path, avoiding crowdfunding to launch our products. Here’s why:
1. Commitment to Quality Control
Crowdfunding projects often face pressure to meet deadlines and fulfill backer orders quickly, which can lead to compromised quality. At Hey’s Scientific, we are dedicated to precision craftsmanship and meticulous attention to detail. We prefer to launch products when we are 100% confident in their performance, without the constraints of external deadlines. This approach allows us to focus on quality, not speed.
2. Testing and Iteration Over Hype
Many crowdfunding campaigns rely on generating excitement and hype before the product is fully developed or tested. We believe in thorough research, development, and testing before bringing a product to market. By avoiding crowdfunding, we take the time needed to iterate and refine our designs, ensuring our customers receive the best possible product.
3. Transparency and Trust
Crowdfunding campaigns can sometimes overpromise and underdeliver, leaving backers disappointed. We value transparency with our customers and prefer to sell only what we have fully developed and manufactured. By launching through our own channels, we can offer clear communication, realistic timelines, and full transparency, building trust from the start.
4. Financial Independence
Crowdfunding campaigns are often used to secure funding for production. However, this can come with the risk of delays or financial mismanagement if the funds are not sufficient. Hey’s Scientific operates with financial independence, allowing us to invest in our products without relying on pre-sales. This ensures a stable and reliable production process, minimizing risks for our customers.
5. A Focus on Long-Term Relationships
Crowdfunding tends to emphasize one-time transactions with backers rather than building long-term relationships with customers. Our approach is to foster ongoing connections with our community, offering a consistent and reliable experience across all product launches. This aligns with our mission, created by cofounder Oliver Pennington:
Be nice people to do business with.
The Hey’s Scientific Way
Instead of crowdfunding, we focus on building a strong foundation of trust, quality, and transparency. By bypassing crowdfunding, we maintain full control over our product development timeline, quality assurance, and customer experience. It’s a choice that reflects our commitment to delivering innovative, precision-engineered products without compromise.
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Discover the Hey’s Scientific difference —where meticulous craftsmanship, integrity, and a commitment to excellence come together to offer an unrivalled coffee experience.
Intelectual Property
At Hey’s Scientific, we value innovation, creativity, and the importance of protecting intellectual property. This policy outlines our approach to IPR, covering software, hardware, design, copyright, and fair licensing practices.
1. Open Source Software & Share Attribution
We believe in the power of open source and share software contributions under appropriate licenses that promote community collaboration and innovation.
Any open-source software used in our products will be disclosed, and we will provide proper attribution as required. We commit to using software under licenses that allow modification and sharing, while also respecting the rights of original creators.
Our open-source contributions will be shared with the community with clear guidelines for both commercial and non-profit use, following share-alike with attribution principles.
2. Hardware Patents & Design Rights
We are committed to protecting our unique hardware innovations through patents. This includes mechanisms, mechanical designs, and innovations that distinguish our products.
Our design rights protect the visual appearance, shape, and unique features of our products. We actively enforce these rights to safeguard our brand and prevent unauthorized replication.
Copyright protection extends to our product designs, marketing materials, manuals, and any proprietary content we create.
3. Trademarks
Our brand identity, including logos, product names, and slogans, is protected under trademark law. These trademarks are integral to our brand reputation and help consumers identify genuine Hey’s Scientific products.
Unauthorized use of our trademarks, including imitations, is prohibited. We take necessary action to protect our brand and ensure that our customers receive authentic products.
4. Fair Licensing Agreements
We believe in fair and transparent licensing agreements with both licensees and licensors. This approach ensures that our products, ideas, and designs are used responsibly and that all parties benefit fairly.
Our licensing terms clearly outline the scope of use, attribution requirements, and any restrictions, ensuring that intellectual property is respected while enabling innovation and collaboration.
Commitment to Innovation and Fair Use
We recognize that protecting intellectual property is essential to fostering innovation. At the same time, we are dedicated to contributing to the broader community through responsible use of open-source software and fair licensing practices. By balancing protection with openness, we aim to drive progress and creativity in our industry.
This policy reflects our commitment to honouring the rights of creators while enabling a fair and innovative environment for all stakeholders.
The Legal stuff
Yawn!
Privacy policy
Privacy policy
This Privacy Policy describes how heyswebproxy.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@heysscientific.com or by mail using the details provided below:
Heys Scientific Limited, Hornby Institute, Hornby, Lancashire, LA2 8JR, United Kingdom
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
- Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site [ADD OR SUBTRACT ANY OTHER PERSONAL INFORMATION COLLECTED].
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.
- Customer support information
- Purpose of collection:
- Source of collection:
- Disclosure for a business purpose:
- Personal Information collected: [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
- Purpose of collection: to provide customer support.
- Source of collection: collected from you
- Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]
- Personal Information collected: [ADD ANY MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEED.]
[INSERT FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- [INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]
[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- [INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- [INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- [INSERT IF USING SHOPIFY AUDIENCES] We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
- [INSERT OTHER ADVERTISING SERVICES USED]
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
[INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Selling Personal Information
[INCLUDE THIS SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT AND SELLS PERSONAL INFORMATION AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT]
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
[Insert:
- categories of information sold;
- IF USING SHOPIFY AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase
- instructions on how to opt-out of sale;
- whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;
- if you provide a financial incentive to sell information, provide information about what that incentive is.]
Your rights
[INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
[INCLUDE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT]
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the Store
NameFunctionDuration_abUsed in connection with access to admin.2y_secure_session_idUsed in connection with navigation through a storefront.24h_shopify_countryUsed in connection with checkout.session_shopify_mUsed for managing customer privacy settings.1y_shopify_tmUsed for managing customer privacy settings.30min_shopify_twUsed for managing customer privacy settings.2w_storefront_uUsed to facilitate updating customer account information.1min_tracking_consentTracking preferences.1ycUsed in connection with checkout.1ycartUsed in connection with shopping cart.2wcart_currencyUsed in connection with shopping cart.2wcart_sigUsed in connection with checkout.2wcart_tsUsed in connection with checkout.2wcart_verUsed in connection with shopping cart.2wcheckoutUsed in connection with checkout.4wcheckout_tokenUsed in connection with checkout.1ydynamic_checkout_shown_on_cartUsed in connection with checkout.30minhide_shopify_pay_for_checkoutUsed in connection with checkout.sessionkeep_aliveUsed in connection with buyer localization.2wmaster_device_idUsed in connection with merchant login.2yprevious_stepUsed in connection with checkout.1yremember_meUsed in connection with checkout.1ysecure_customer_sigUsed in connection with customer login.20yshopify_payUsed in connection with checkout.1yshopify_pay_redirectUsed in connection with checkout.30 minutes, 3w or 1y depending on valuestorefront_digestUsed in connection with customer login.2ytracked_start_checkoutUsed in connection with checkout.1ycheckout_one_experimentUsed in connection with checkout.session
Reporting and Analytics
NameFunctionDuration_landing_pageTrack landing pages.2w_orig_referrerTrack landing pages.2w_sShopify analytics.30min_shopify_dShopify analytics.session_shopify_sShopify analytics.30min_shopify_sa_pShopify analytics relating to marketing & referrals.30min_shopify_sa_tShopify analytics relating to marketing & referrals.30min_shopify_yShopify analytics.1y_yShopify analytics.1y_shopify_evidsShopify analytics.session_shopify_gaShopify and Google Analytics.session
[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
Last updated: [Date]
Do not sell my personal information
Do not sell my personal information
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
To opt out of the "sale" or "sharing" of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from one of the applicable US states referred to above.
Terms of Service
OVERVIEW
This website is operated by Heys Scientific . Throughout the site, the terms “we”, “us” and “our” refer to Heys Scientific . Heys Scientific offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: [LINK TO REFUND POLICY]
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Heys Scientific , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Heys Scientific and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at heyswebproxy@gmail.com.
Our contact information is posted below:
hello@heysscientific.comHeys Scientific Limited71-75 Sheldon Street, Covent Garden, London WC2H 9JQ, United KingdomBusiness Registration Number 14446855[INSERT BUSINESS PHONE NUMBER][INSERT VAT NUMBER]
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@heysscientific.com. Please note that returns will need to be sent to the following address: Heys Scientific, 39 The Heys, Coppull, Lancashire PR7 4NX United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@heysscientific.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@heysscientific.com.
Shipping and Returns
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